Internal system for medical startup
Internal system for medical startup
Internal system for medical startup
Product Design
Product Design
Product Design
Design System
Design System
Design System
UX Research
UX Research
UX Research
Mission & Value
Mission & Value
Flow Health provides solutions for healthcare providers, organisations and employers. The company's mission is to improve the quality of care by providing comprehensive and easy-to-use tools that help healthcare professionals better manage and understand their patients' health via various medical tests.
Flow Health provides solutions for healthcare providers, organisations and employers. The company's mission is to improve the quality of care by providing comprehensive and easy-to-use tools that help healthcare professionals better manage and understand their patients' health via various medical tests.
Challenges
Challenges
Multiple Sowftware Used
Multiple Sowftware Used
Multiple Sowftware Used
Big UX Debt & Legacy
Big UX Debt & Legacy
Big UX Debt & Legacy
High Turnaround Time
High Turnaround Time
High Turnaround Time
The legacy portal hindered lab workers due to manual data entry and use of multiple software systems, stemming from its limited functionality and not tailored to specific labs processes. As workflows grew complex, the team postponed a full rebuild. The accumulating UX debt eventually prompted a complete overhaul, preserving only core elements.In particular, the new way of receiving materials from the clients appeared - packages instead of separate species, so it could speed up the lab workflow. A handful and insightful way of receiving and displaying packages was needed so a lab worker would know what package should be taken next instantly.
The legacy portal hindered lab workers due to manual data entry and use of multiple software systems, stemming from its limited functionality and not tailored to specific labs processes. As workflows grew complex, the team postponed a full rebuild. The accumulating UX debt eventually prompted a complete overhaul, preserving only core elements.In particular, the new way of receiving materials from the clients appeared - packages instead of separate species, so it could speed up the lab workflow. A handful and insightful way of receiving and displaying packages was needed so a lab worker would know what package should be taken next instantly.
Internal system for medical startup
Mission & Value
Flow Health provides solutions for healthcare providers, organisations and employers. The company's mission is to improve the quality of care by providing comprehensive and easy-to-use tools that help healthcare professionals better manage and understand their patients' health via various medical tests.
The Challenges
The legacy portal hindered lab workers due to manual data entry and use of multiple software systems, stemming from its limited functionality and not tailored to specific labs processes.As workflows grew complex, the team postponed a full rebuild. The accumulating UX debt eventually prompted a complete overhaul, preserving only core elements.
In particular, the new way of receiving materials from the clients appeared - packages instead of separate species, so it could speed up the lab workflow. A handful and insightful way of receiving and displaying packages was needed so a lab worker would know what package should be taken next instantly.
Multiple Sowftware Used
Big UX Debt & Legacy
High Turnaround Time
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
The screen gives an impression of what is where instantly, how much species were allocated, etc.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab people.
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
The screen gives an impression of what is where instantly, how much species were allocated, etc.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab people.
Packages Screens
Visual dashboard, a board with groups of items by priority. It can be switched to the table view so user can filter data more precisely.
Snippets View
What package to take next? Smart filtered list of packages by time of receiveing and priority time will help.
Table View
Advanced filtering options for finding exact package. Showing only opened packages and for today by default.
Packages Screens
Visual dashboard, a board with groups of items by priority. It can be switched to the table view so user can filter data more precisely.
Snippets View
What package to take next? Smart filtered list of packages by time of receiveing and priority time will help.
Table View
Advanced filtering options for finding exact package. Showing only opened packages and for today by default.
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
Data can be checked in terms of time frame.
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
Data can be checked in terms of time frame.
Rack Overview
A rack map, showing how much slots are occupied. User can understand the situation at a glance. New feature, was met overwhelmingly positive among lab workers. Additionally, we connected the racks with packages and this info is seen in this window too.
Error Preventing
User has to count number of species and to confirm it twice manually.
Add Package
To use less racks we added the ability to add content from the other package in current rack.
Rack Overview
A rack map, showing how much slots are occupied. User can understand the situation at a glance. New feature, was met overwhelmingly positive among lab workers. Additionally, we connected the racks with packages and this info is seen in this window too.
Error Preventing
User has to count number of species and to confirm it twice manually.
Add Package
To use less racks we added the ability to add content from the other package in current rack.
More Challenges I Faced
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it.
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it.
General Results
By launching the new portal, all processes were much easy to handle, people didn't need to learn that much information to handle new portal as it needed less clicks to complete tasks and information architecture was much clearer. Packages information was stored only in our system (replacing Airtable), making it closer to the target state - single entry point for all labs data.
8% → 3%
Lost or Overdue Orders
20-30%
Turnaround Time Decrease
250
New Components in Design System
4 → 2
Time to Market, weeks
+30%
Revenue
Services
Product Design
Design System
UX Research
Key Hypothesis
Be best friends with the developers, involve them early on the process and the product will thrive
Business Goals
Business Goals
Maximise Labs Perfomance
In the pandemic environment it was crucial for the clients satisfaction rates.
Maximise Labs Perfomance
In the pandemic environment it was crucial for the clients satisfaction rates.
Maximise Labs Perfomance
In the pandemic environment it was crucial for the clients satisfaction rates.
Maximise Labs Perfomance
In the pandemic environment it was crucial for the clients satisfaction rates.
Reduce Overdue Orders
It impacted the business badly and we relied on improvements with new processes.
Reduce Overdue Orders
It impacted the business badly and we relied on improvements with new processes.
Reduce Overdue Orders
It impacted the business badly and we relied on improvements with new processes.
Reduce Overdue Orders
It impacted the business badly and we relied on improvements with new processes.
Increase Transparency and Security
Due to shortening the friction with different software.
Increase Transparency and Security
Due to shortening the friction with different software.
Increase Transparency and Security
Due to shortening the friction with different software.
Increase Transparency and Security
Due to shortening the friction with different software.
Key Users Needs
Key Users Needs
I collaborated closely with our UX researcher, holding weekly sync meetings. After a month of intensive collaboration, we uncovered and prioritized these key insights:
I collaborated closely with our UX researcher, holding weekly sync meetings. After a month of intensive collaboration, we uncovered and prioritized these key insights:
Lab Workers
Lab Workers
Package number is crucial for us, so it should be seen everywhere in the flow. As well as rack number
Jane
Package number is crucial for us, so it should be seen everywhere in the flow. As well as rack number
Jane
Package number is crucial for us, so it should be seen everywhere in the flow. As well as rack number
Jane
Package number is crucial for us, so it should be seen everywhere in the flow. As well as rack number
Jane
Seeing the rack map (with details for each sample) will be very helpful
Suzie
Seeing the rack map (with details for each sample) will be very helpful
Suzie
Seeing the rack map (with details for each sample) will be very helpful
Suzie
Seeing the rack map (with details for each sample) will be very helpful
Suzie
Loaders
Loaders
When I log in, seeing the next package i need to take is crucial
Alex
When I log in, seeing the next package i need to take is crucial
Alex
When I log in, seeing the next package i need to take is crucial
Alex
When I log in, seeing the next package i need to take is crucial
Alex
Being able to quickly fill the package details is very wanted
Peter
Being able to quickly fill the package details is very wanted
Peter
Being able to quickly fill the package details is very wanted
Peter
Being able to quickly fill the package details is very wanted
Peter
Managers
Managers
I wish i could quickly scan the main lab parameters and statuses
Alex
I wish i could quickly scan the main lab parameters and statuses
Alex
I wish i could quickly scan the main lab parameters and statuses
Alex
I wish i could quickly scan the main lab parameters and statuses
Alex
8%
8%
Orders Overdue or Lost
Orders Overdue or Lost
Key Hypothesis
Key Hypothesis
Rebuilding the portal will help to optimise key flows and to save workers time so we can increase the performance, decreasing TAT - order urnaround time.
Rebuilding the portal will help to optimise key flows and to save workers time so we can increase the performance, decreasing TAT - order urnaround time.
Rebuilding the portal will help to optimise key flows and to save workers time so we can increase the performance, decreasing TAT - order urnaround time.
The Process
The Process
It’s never linear, it’s chaotic, but generally it can contain these steps. In this big redesign almost all steps were needed.
It’s never linear, it’s chaotic, but generally it can contain these steps. In this big redesign almost all steps were needed.
Discovery & Market Research
We collect our observations from UX researchers and gather insights. Then they go to backlog or the task is created. Any team member can contribute into the backlog. Focus on the OKR.
Discovery & Market Research
We collect our observations from UX researchers and gather insights. Then they go to backlog or the task is created. Any team member can contribute into the backlog. Focus on the OKR.
Discovery & Market Research
We collect our observations from UX researchers and gather insights. Then they go to backlog or the task is created. Any team member can contribute into the backlog. Focus on the OKR.
Stage 1
Discovery & Market Research
We collect our observations from UX researchers and gather insights. Then they go to backlog or the task is created. Any team member can contribute into the backlog. Focus on the OKR.
Discovery & Market Research
We collect our observations from UX researchers and gather insights. Then they go to backlog or the task is created. Any team member can contribute into the backlog. Focus on the OKR.
Task Acceptance & Planning
PM fills in the requirements, business goals and the desired outcome, then assigns task to according designer. The designer checks the task and sets up a kick-off meeting if there are questions. Focus on the OKR.
Task Acceptance & Planning
PM fills in the requirements, business goals and the desired outcome, then assigns task to according designer. The designer checks the task and sets up a kick-off meeting if there are questions. Focus on the OKR.
Task Acceptance & Planning
PM fills in the requirements, business goals and the desired outcome, then assigns task to according designer. The designer checks the task and sets up a kick-off meeting if there are questions. Focus on the OKR.
Stage 2
Task Acceptance & Planning
PM fills in the requirements, business goals and the desired outcome, then assigns task to according designer. The designer checks the task and sets up a kick-off meeting if there are questions. Focus on the OKR.
Task Acceptance & Planning
PM fills in the requirements, business goals and the desired outcome, then assigns task to according designer. The designer checks the task and sets up a kick-off meeting if there are questions. Focus on the OKR.
Synching with UXR or Own Research
If the task potentially has some dark corners or undiscovered hypothesis, it is encouraged to check it with the UX researcher prior going too deep into the execution.
Synching with UXR or Own Research
If the task potentially has some dark corners or undiscovered hypothesis, it is encouraged to check it with the UX researcher prior going too deep into the execution.
Synching with UXR or Own Research
If the task potentially has some dark corners or undiscovered hypothesis, it is encouraged to check it with the UX researcher prior going too deep into the execution.
Stage 3
Synching with UXR or Own Research
If the task potentially has some dark corners or undiscovered hypothesis, it is encouraged to check it with the UX researcher prior going too deep into the execution.
Synching with UXR or Own Research
If the task potentially has some dark corners or undiscovered hypothesis, it is encouraged to check it with the UX researcher prior going too deep into the execution.
High Fidelity Design
Using our new DS, we can quickly set up various flows and prototypes. Designer creates a few versions of the design - one for closest release (Release Design) and North Star design (no legacy elements used).
High Fidelity Design
Using our new DS, we can quickly set up various flows and prototypes. Designer creates a few versions of the design - one for closest release (Release Design) and North Star design (no legacy elements used).
High Fidelity Design
Using our new DS, we can quickly set up various flows and prototypes. Designer creates a few versions of the design - one for closest release (Release Design) and North Star design (no legacy elements used).
Stage 4
High Fidelity Design
Using our new DS, we can quickly set up various flows and prototypes. Designer creates a few versions of the design - one for closest release (Release Design) and North Star design (no legacy elements used).
High Fidelity Design
Using our new DS, we can quickly set up various flows and prototypes. Designer creates a few versions of the design - one for closest release (Release Design) and North Star design (no legacy elements used).
Design Critique Sessions
Cross-functional meeting(s) with the UX researcher, PM(s), developers (can be separate). We check and exchange ideas on how the mockups can be even better on these meetings. Comment on texts and hidden usability issues.
Design Critique Sessions
Cross-functional meeting(s) with the UX researcher, PM(s), developers (can be separate). We check and exchange ideas on how the mockups can be even better on these meetings. Comment on texts and hidden usability issues.
Design Critique Sessions
Cross-functional meeting(s) with the UX researcher, PM(s), developers (can be separate). We check and exchange ideas on how the mockups can be even better on these meetings. Comment on texts and hidden usability issues.
Stage 5
Design Critique Sessions
Cross-functional meeting(s) with the UX researcher, PM(s), developers (can be separate). We check and exchange ideas on how the mockups can be even better on these meetings. Comment on texts and hidden usability issues.
Design Critique Sessions
Cross-functional meeting(s) with the UX researcher, PM(s), developers (can be separate). We check and exchange ideas on how the mockups can be even better on these meetings. Comment on texts and hidden usability issues.
PM Acceptance
Once the designer has fixed all feedback points and is sure in his solution(s), he should show it to the PM and the devs and gather their feedback. It won’t be strict for execution as the designer always has the last word.
PM Acceptance
Once the designer has fixed all feedback points and is sure in his solution(s), he should show it to the PM and the devs and gather their feedback. It won’t be strict for execution as the designer always has the last word.
PM Acceptance
Once the designer has fixed all feedback points and is sure in his solution(s), he should show it to the PM and the devs and gather their feedback. It won’t be strict for execution as the designer always has the last word.
Stage 6
PM Acceptance
Once the designer has fixed all feedback points and is sure in his solution(s), he should show it to the PM and the devs and gather their feedback. It won’t be strict for execution as the designer always has the last word.
PM Acceptance
Once the designer has fixed all feedback points and is sure in his solution(s), he should show it to the PM and the devs and gather their feedback. It won’t be strict for execution as the designer always has the last word.
Usability Tests
Optional activity if the time allows us. We bring close to reality prototypes and check hypothesis. Or it can be quick survey or other UX research method.
Usability Tests
Optional activity if the time allows us. We bring close to reality prototypes and check hypothesis. Or it can be quick survey or other UX research method.
Usability Tests
Optional activity if the time allows us. We bring close to reality prototypes and check hypothesis. Or it can be quick survey or other UX research method.
Stage 7
Usability Tests
Optional activity if the time allows us. We bring close to reality prototypes and check hypothesis. Or it can be quick survey or other UX research method.
Usability Tests
Optional activity if the time allows us. We bring close to reality prototypes and check hypothesis. Or it can be quick survey or other UX research method.
Developers Handoff
Making sure the developers will be able to code everything as designed and agreed. Adding missed states or simplification of design is possible here.
Developers Handoff
Making sure the developers will be able to code everything as designed and agreed. Adding missed states or simplification of design is possible here.
Developers Handoff
Making sure the developers will be able to code everything as designed and agreed. Adding missed states or simplification of design is possible here.
Stage 8
Developers Handoff
Making sure the developers will be able to code everything as designed and agreed. Adding missed states or simplification of design is possible here.
Developers Handoff
Making sure the developers will be able to code everything as designed and agreed. Adding missed states or simplification of design is possible here.
Design Review & QA
Very important stage, everything needs to be in accordance with the design as its the source of truth for us. Creating bugs, tasks and documentation for developers.
Design Review & QA
Very important stage, everything needs to be in accordance with the design as its the source of truth for us. Creating bugs, tasks and documentation for developers.
Design Review & QA
Very important stage, everything needs to be in accordance with the design as its the source of truth for us. Creating bugs, tasks and documentation for developers.
Stage 9
Design Review & QA
Very important stage, everything needs to be in accordance with the design as its the source of truth for us. Creating bugs, tasks and documentation for developers.
Design Review & QA
Very important stage, everything needs to be in accordance with the design as its the source of truth for us. Creating bugs, tasks and documentation for developers.
Measuring Results
We check the influence on key metrics and plan what to do next
Measuring Results
We check the influence on key metrics and plan what to do next
Measuring Results
We check the influence on key metrics and plan what to do next
Stage 10
Measuring Results
We check the influence on key metrics and plan what to do next
Measuring Results
We check the influence on key metrics and plan what to do next
The Solution
The Solution
Packages Flow
Packages Flow
Visual dashboard, a board with groups of items by priority. It can be switched to the table view so user can filter data more precisely.
Visual dashboard, a board with groups of items by priority. It can be switched to the table view so user can filter data more precisely.
Snippets View
Snippets View
What package to take next? Smart filtered list of packages by time of receiveing and priority time will help.
What package to take next? Smart filtered list of packages by time of receiveing and priority time will help.
Table View
Table View
Advanced filtering options for finding exact package. Showing only opened packages and for today by default.
Advanced filtering options for finding exact package. Showing only opened packages and for today by default.
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
We showed the most important information about the process and divided it into 3 columns, so its easy to scan and manage. The layout is based on drag interaction as the key task is to fill the available instrument. And the drag is the easiest way to do that.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab workers.
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
We showed the most important information about the process and divided it into 3 columns, so its easy to scan and manage. The layout is based on drag interaction as the key task is to fill the available instrument. And the drag is the easiest way to do that.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab workers.
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
We showed the most important information about the process and divided it into 3 columns, so its easy to scan and manage. The layout is based on drag interaction as the key task is to fill the available instrument. And the drag is the easiest way to do that.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab workers.
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
We showed the most important information about the process and divided it into 3 columns, so its easy to scan and manage. The layout is based on drag interaction as the key task is to fill the available instrument. And the drag is the easiest way to do that.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab workers.
Racks, Plates & Instruments
Once the package was unpacked to racks, it proceeds to plates, then plates are placed to instruments - things which extract the DNA. So you know the process a bit now.
Understand the Whole Picture
We showed the most important information about the process and divided it into 3 columns, so its easy to scan and manage. The layout is based on drag interaction as the key task is to fill the available instrument. And the drag is the easiest way to do that.
Progress Indicators
Showing how much time left to process for each instrument and which is free is very requested feature and saved so much time for lab workers.
Accessioning Flow
Main Screen
This process's objective is to align orders and patient data with a particular spot on a rack — a critical step with a propensity for error, as this manual task cannot be automated just yet. The introduction of a visual rack map simplified the process for lab technicians, reducing error frequency and instances of incorrect data entry. The rack map displays occupied slots, providing an immediate overview of the situation. This feature was well-received by lab personnel. Furthermore, we linked racks and packages, visible within this workflow. The entire life cycle for any order and sample became more streamlined and transparent.
The old screen was cluttered with unnecessary elements and felt overloaded. User surveys shoved that the data presented on the screen doesn’t reflect the most needed essences there. Here's how we iteratively improved it:
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
And data can be checked in terms of time frame.
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
And data can be checked in terms of time frame.
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
And data can be checked in terms of time frame.
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
And data can be checked in terms of time frame.
Practice Dashboard
We also created a new dashboard for quick view of crucial lab data — used by lab managers much. User is able to see and evaluate the performance of each lab or practice.
Visual Info
Allows to understand data in dynamics.
Time Frames Selection
And data can be checked in terms of time frame.
More Challenges I Faced
More Challenges I Faced
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it
Legacy
Some parts of the old portal could not be rebuilt due to high development cost and we had to deal with it
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Low Priority for UX Research
Stakeholders didn't see much value in users interviews. I had only occasional meetings with 2 lab workers. Better then nothing though.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Complex Field of Knowledge
Medicine related topics are not easy and sometimes i lacked expertise or understanding to offer better solutions.
Results
Results
By launching the new portal, all processes were much easy to handle, people didn'n need to learn that much information to handle new portal as it needed less clicks to complete tasks and information architecture was much clearer.Packages information was stored only in our system (replacing Airtable), making it closer to the target state - single entry point for all labs data.
By launching the new portal, all processes were much easy to handle, people didn'n need to learn that much information to handle new portal as it needed less clicks to complete tasks and information architecture was much clearer.Packages information was stored only in our system (replacing Airtable), making it closer to the target state - single entry point for all labs data.
8% → 3%
8% → 3%
Lost or Overdue Orders
Lost or Overdue Orders
20 - 30%
20 - 30%
Turnaround Time Decrease
Turnaround Time Decrease
3 → 1
3 → 1
Time to Market, weeks
Time to Market, weeks
2
2
New Products
New Products
4 → 8
4 → 8
Labs in US
Labs in US
+30%
+30%
Revenue
Revenue
Key Insight
Key Insight
Be best friends with the developers, involve them early on the process and the product will thrive
Be best friends with the developers, involve them early on the process and the product will thrive
Be best friends with the developers, involve them early on the process and the product will thrive
Thanks for watching!
Thanks for watching!
More Cases
More Cases
More Cases
Are you a startup or product company? I am looking for strong teams and cool projects!
Are you a startup or product company? I am looking for strong teams and cool projects!
Are you a startup or product company? I am looking for strong teams and cool projects!
Are you a startup or product company? I am looking for strong teams and cool projects!
Are you a startup or product company? I am looking for strong teams and cool projects!
The Process
It’s never linear, it’s chaotic, but generally it can contain these steps. In this big redesign almost all steps were needed.
Discovery & Market Research
We collect our observations from UX researchers and gather insights. Then they go to backlog or the task is created. Any team member can contribute into the backlog. Focus on the OKR.
Stage 1
Task Acceptance& Planning
PM fills in the requirements, business goals and the desired outcome, then assigns task to according designer. The designer checks the task and sets up a kick-off meeting if there are questions. Focus on the OKR.
Stage 2
Synching with UXR or Own Research
If the task potentially has some dark corners or undiscovered hypothesis, it is encouraged to check it with the UX researcher prior going too deep into the execution.
Stage 3
High Fidelity Design
Using our new DS, we can quickly set up various flows and prototypes. Designer creates a few versions of the design - one for closest release (Release Design) and North Star design (no legacy elements used).
Stage 4
Design Critique Sessions
Cross-functional meeting(s) with the UX researcher, PM(s), developers (can be separate). We check and exchange ideas on how the mockups can be even better on these meetings. Comment on texts and hidden usability issues.
Stage 5
PM Acceptance
Once the designer has fixed all feedback points and is sure in his solution(s), he should show it to the PM and the devs and gather their feedback. It won’t be strict for execution as the designer always has the last word.
Stage 6
Usability Tests
Optional activity if the time allows us. We bring close to reality prototypes and check hypothesis. Or it can be quick survey or other UX research method.
Stage 7
Developers Handoff
Making sure the developers will be able to code everything as designed and agreed. Adding missed states or simplification of design is possible here.
Stage 8
Design Review & QA
Very important stage, everything needs to be in accordance with the design as its the source of truth for us. Creating bugs, tasks and documentation for developers.
Stage 9
Measuring Results
We check the influence on key metrics and plan what to do next
Stage 10
Screens
Updates
8%
Of orders overdue or lost
Key Users Needs
Package number is crucial for us, so it should be seen everywhere in the flow. As well as rack number
Jane
Seeing the rack map (with details for each sample) will be very helpful
Suzie
Lab Workers
When I log in, seeing the next package i need to take is crucial
Alex
Being able to quickly fill the package details is very wanted
Peter
Loaders
I wish i could quickly scan the main lab parameters and statuses
Alex
Managers
Business Goals
Reduce Overdue Orders
It impacted the business badly and we relied on improvements with new processes.
Reduce Overdue Orders
It impacted the business badly and we relied on improvements with new processes.
Increase Transparency and Security
Due to shortening the friction with different software.
Increase Transparency and Security
Due to shortening the friction with different software.
Maximise Labs Perfomance
In the pandemic environment it was crucial for the clients satisfaction rates.
Maximise Labs Perfomance
In the pandemic environment it was crucial for the clients satisfaction rates.
Are you a startup or product company? I am looking for strong teams and cool projects!
Are you a startup or product company? I am looking for strong teams and cool projects!
More Cases
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